COURSE DESCRIPTION ​
This course is for managers to build their own conflict management skills, as well as learn how to coach employees to manage conflict with others. This bundle comprises a number of courses to help you achieve the following goals: -Learn how to recognize when team members need help managing conflict -Use a mediation process to help groups resolve existing conflict -Create expectations for managing conflict -Create a conflict management agenda item to create a conflict management culture -Provide employees a process for managing conflict with others