Service Description

Course Description This course is for managers to build their own conflict management skills, as well as learn how to coach employees to manage conflict with others. This bundle comprises a number of courses to help you achieve the following goals: -Learn how to recognize when team members need help managing conflict -Use a mediation process to help groups resolve existing conflict -Create expectations for managing conflict -Create a conflict management agenda item to create a conflict management culture -Provide employees with a process for managing conflict with others CONTENT Helping Employees Manage Conflict Conflict Management Expectations Create a Conflict Management Culture Coaching Employees to Manage Conflict Help Groups Resolve Conflict